Do you have check in and check out procedures? Yes. Each family will fill out a ROC registration form and their information will be put into our new check in/check out system. Children in the ROC area will be checked in and out by an authorized adult with a personal pass code.

Where is the pre-school classrooms located? The pre-school classes are located in the ROC area of the Metro Center.

What service times will the elementary classes be offered? Classes will be offered at all service times for your pre-school child.

How can I be sure that no one else picks up my child? Each parent through the ROC registration form authorizes who is allowed to pick up their child. Each person who is authorized to pick up a child will have their own personal pass code, and those specific children assigned to them. So if someone who is not authorized tries to pick up your child, they will not be in the system.

What if I am a family member and the child I need to pick up is not assigned to me or I am not in the system? For the safety of the child, if you are not assigned to pick that child up, then you cannot pick the child up. If this happens, the parents will be contacted before the child is released.

What if I a bring a visitor or a visiting family attends Metro for the first time? Will they be in the check in/check out system? We will have a special table for visitor families and those who are not in our system. They will be accommodated differently to make sure their child gets to the right class, and they are able to find their way around Metro Center.

I've been visiting Metro for some time now and I would like my child to be in the check-in system. How do I get them registered?Fill out a ROC Registration Form and Medical Release Form and turn it in to the ROC greeter desk.

I need to pick up my child early. How will you know where they are? In the event that you need to pick up your child early, the check in system will know which class your child is assigned to, which will notify you and the greeters, and we can get your child to you as quickly as possible.

For my children to attend the discovery center time (10:00 a.m. - 11:00 a.m.), why do I have to be in a bible class or serving? In the event that we have to contact you for your child for any reason, we need to know where you are located during this bible class hour. Once you have decided to attend a class or serve during the bible class hour, let us know where you will be and we will log it in the check in system. The other hours are assembly hours, so more than likely you would be in the auditorium.

How can I be sure that the volunteers can be trusted? Each volunteer is required to have a background check completed and “apply for the position” they are wanting to work in. They will also be required to read the children’s ministry handbook, which talks about all aspects of the children’s ministry.

What accommodations or programs do you offer for special needs children? At the current time we do not have a special needs ministry. In the event that your child needs special accommodations, please notify the children’s ministry director, so we may have a volunteer to specifically help that child during their bible class time.

How can I be sure that my child will be assigned to the correct classroom? What if he/she is more mature? What if I want to hold him or her back? All children, 0-4 years, will be assigned to class based on their birthday. All elementary aged children will be promoted based on their grade in school. Promotions will happen in May after the school year is completed. If a child is in pre-school, they will be promoted by their birthday throughout the year. If you feel that your child is more mature, or you feel they need to be held back, please discuss this with the children’s ministry director and we can make the correct accommodations.

My child is not potty trained yet? Does this matter? In the Nursery rooms (0-11) and (12-23), there will be diaper changing areas. In the R.O.C area, there are not any diaper changing areas in the pre-school classrooms. This is for the safety of the volunteers and the children. If your pre-school child is not yet out of diapers, you will be given a pager, and you will be paged to take care of your child’s needs.

I see that the R.O.C children’s area is self contained. Can I walk my child to class? We are discouraging any extra traffic in the children’s area. If your child can walk to class by themselves, that is great, but if your child is upset, you will be escorted by one of our greeters to the classroom until your child feels comfortable. Please remember that in most cases, children quickly adjust. Basically, for the safety of the children and volunteers, you must have a purpose for being in the children’s area.